Shipping & Customization FAQ

About Our Products

Are your products custom-made?

Yes! Every CleanMark product is custom-made to order. Because each item is crafted specifically for you, production begins as soon as your order is placed and your artwork is confirmed.

Customization & Stamp Artwork

When do I need to submit my Stamp artwork?

To keep your order on schedule, please submit your Stamp artwork within 8 days of placing your order. Orders with artwork submitted after this window may experience delays or require rescheduling.

Processing Time

How long does it take to process my order?

After your order is placed and your artwork is confirmed, please allow 1–3 business days for production and processing before your order ships.

Shipping

How long does shipping take?

Once your order has been processed and shipped, standard delivery within the United States takes 3–7 business days.

Is shipping free?

Yes — we offer free shipping on all U.S. orders. No minimum purchase required.

Do you ship internationally?

Please contact us for information about international shipping options.

Order Tracking

How will I know when my order has shipped?

Once your order ships, you'll receive a tracking notification by email with a link to follow your package's journey.

Lost or Damaged Packages

What should I do if my package is lost or arrives damaged?

If your package appears lost or arrives damaged, please contact us within 7 days of the expected delivery date. Claims submitted outside this window may not be eligible for resolution. We're here to make it right!